Terms and Conditions
Letter of Acknowledgement and Agreement
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Please ensure that you have read and understood all the following requirements before proceeding with your PCR and/or Serology Test. If you have frequent nose bleeds, bleeding disorders, recent surgery or trauma to your nose or nasopharyngeal cancer we will not be able to do the PCR Swab Test at our clinic.
Pre-Departure COVID-19 PCR Swab Test results may return as inconclusive:
In that event, a repeat test may be conducted and is chargeable. Should this result affect your departure time, Etern Medical Clinic and/or the appointed laboratories vendor(s) shall not be held responsible or liable for any claims, damages, losses, expenses, costs or liabilities.
Delivery of Results
We will email your lab results and memo to you as soon as it is available and at least 4 hours before your flight. If the result is positive or inconclusive, we will contact you via phone or text messages.
You are advised to print out and bring along the hardcopies of your results with you overseas.
By reading this agreement, I agree to the following conditions set out:
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1. I have checked the timeframe requirements of the destination countries I am travelling to, the travel lanes and the PCT testing window frame. I will not hold Etern Medical and the laboratory liable for any additional costs incurred should there be any rejections from the airlines, embassy, and authorities due to the wrong appointment made that is based on the country’s pre-arrival swab requirement time.
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2. I acknowledge that Etern Medical Clinic accepts no responsibility or liability for any missed flights due to inconclusive results or any other unpredictable factors that may occur.
3. I understand that if my pre-departure test result returns as positive, I am not permitted to travel and MOH will be notified of my results.
4. I agree that Etern Medical may collect, use and disclose my personal data to contact me in accordance with the Personal Data Protection Act (PDPA) 2012 and Etern Medical’s data protection policy.
5. I declare that all information provided here by me is accurate, complete and true.
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